HP SimplePass Store - FAQs
What is SimplePass?
SimplePass is a password manager that makes remembering all of your passwords effortless. Both secure and easy to use, SimplePass will remember your windows and websites passwords for you so you don't have to. User authentication, or identification is first required to ensure the user is who they say they are. Once your identity is confirmed, form filling of passwords is done automatically. SimplePass allows different forms of authentication so users can choose the level of security and convenience that is right for them. SimplePass supports Windows Password, PIN or fingerprint readers.

SimplePass comes pre-loaded on select HP consumer laptops. For those laptops that do not come pre-installed with HP SimplePass, SimplePass can be obtained from the HP SimplePass store, in addition to other complimentary products that can enhance your SimplePass experience.
Can I use SimplePass if I am already using another password manager application?
Yes, however you should first uninstall your existing password manager to make sure there are not interferences or conflicts. Unfortunately you will not be able to export or import your password vault from another password manager to SimplePass (although you can do this from one SimplePass to another!)
What Operating Systems does SimplePass support?
Currently SimplePass supports Windows 7, Windows 8, Windows 8.1 and Windows 10*

*Windows 10 users: Please make sure to install Microsoft update KB3093266 to address known Win10 issues.
What is LaunchSite?
LaunchSite is a feature of SimplePass that provides direct access to your registered websites. Depending on the SimplePass that you have set up, you can either click the icon in the windows task bar (when using password or PIN as your SimplePass) and type your SimplePass, or just use your fingerprint reader to quickly bring up the LaunchSite screen. From the LaunchSite tab you will see all of your registered websites. Since you have already confirmed your identity to launch the LaunchSite, simply select the website you want to sign into and that's it. SimplePass will launch your web browser, take you to your webpage and sign you in automatically. Just provide your SimplePass and select where you want to go. Its that easy!
How do I change my SimplePass?
Under the SimplePass Settings tab, select the Modify button for the "My Current SimplePass" control setting and follow the on-screen instructions.
What Browsers are SimplePass compatible with?
SimplePass supports Internet Explorer, Google Chrome, and Mozilla Firefox
How can I delete my enrolled fingerprint templates?
Under the SimplePass Settings tab, select the Modify button for the "My Current SimplePass" control setting.
Can I add a fingerprint reader if I am already using SimplePass without one?
Yes, but it will depend on the fingerprint reader. For the fingerprint readers that are available through the SimplePass store, SimplePass is already set up to work with these readers. After you insert the fingerprint reader into your computer, go the Setting tab and choose "modify my SimplePass". Select the fingerprint reader option, follow the instructions and complete the enrollment process, and you will now be set up to use your fingerprint as your SimplePass.

There are many fingerprint readers on the market that may be able to be configured with SimplePass. Contact technical support if you world like more information regarding whether your fingerprint reader will work or not and we will do the best we can to help you.
Where can I get a fingerprint reader?
There are fingerprint readers available on the HP SimplePass store, in addition to other products and plug-ins that will enhance your SimplePass experience. Check out store.softexinc.com/hp.

In addition, there are many fingerprint readers on the market that may be able to be configured with SimplePass. Contact technical support if you would like more information regarding whether your fingerprint reader will work or not and we will do the best we can to help you.
Can I use SimplePass with other PCs that have internal fingerprint readers?
Yes, but it will depend on the fingerprint reader manufacturer and how the fingerprint reader is configured internal to the laptop. (Not a simple answer, unfortunately).

Contact technical support if you would like more information regarding whether your fingerprint reader will work or not and we will do the best we can to help you.
Can I use SimplePass with external fingerprint readers?
Yes, but it will depend on the fingerprint reader manufacturer. For the fingerprint readers that are available through the SimplePass store, SimplePass is already set up to work with these readers.

There are many fingerprint readers on the market that may be able to be configured with SimplePass. Contact technical support if you would like more information regarding whether your fingerprint reader will work or not and we will do the best we can to help you.